Our client, based in Clare, currently has an open opportunity for a Customer Service Representative with fluency in German to join their team. This is a permanent, full time position offering an excellent salary and benefits.
The primary purpose of a Customer Service Representative is to provide first class customer service by responding to inbound emails, phone calls or chats from end customers who have purchased products through one of many client on-line stores.
Essential Job Duties
Provide first class customer service by email & phone to customers who have purchased products through on-line stores. This will include queries on pre-sales, downloading products, physical delivery and returns.
Identify research and resolve customer issues with the aim of first contact resolution.
Complete call logs and reports where required.
Offer a high level of service meeting our department key metrics for Quality and Productivity.
Liaise effectively with other internal departments and external businesses in a professional manner as required.
Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels where required.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Must be fluent, both written and verbal in English and German language
Minimum of 1+ years of experience in a customer service/ Client Facing environment.
Very familiar with computer operation systems, (incl. Microsoft suite).
Have a pleasant, patient and friendly attitude.
Ability to work under pressure and manage multiple tasks.
Able to set priorities, respond to change, and demonstrate flexibility in dealing with daily demands.
For more information on this position please call Rachael O’Rourke on 061 336136 or alternatively apply online and a member of the Harmonics team will be in touch.